Our Story
Blog

Get in touch

Dermatology EHR Features Patients Actually Notice

Patients judge their experience long before and after the visit. A modern Dermatology EHR helps your clinic communicate clearly, cut wait times, and follow up without friction. Here are the patient-facing features that make the biggest difference.

↓ No-shows
with reminders & online scheduling
↑ Portal usage
when messaging & results are easy
↑ Reviews
clear instructions & faster responses

1) Patient Portals That Patients Actually Use

  • Secure messaging: quick clarifications reduce phone tag.
  • Results & visit summaries: patients leave with clear next steps.
  • Mobile-friendly access: log in from any device without confusion.

2) Online Scheduling & Smart Reminders

Self-service booking and automated reminders lower no-shows and make rescheduling painless.

  • Real-time availability and recall reminders.
  • SMS/email reminders with simple confirm/reschedule links.
  • Waitlist notifications to fill late cancellations.

3) Photo Sharing for Triage & Follow-ups

Patients can securely upload progress photos for acne, rashes, or wound checks—speeding up triage and reducing unnecessary visits.

  • Guided photo tips and size/type checks.
  • Images attached to the right encounter with audit history.
  • Side-by-side comparisons help patients see progress.

4) Clear After-Visit Instructions

Template-driven care instructions and medication guidance improve adherence—and confidence.

  • Condition-specific handouts (eczema, psoriasis, acne, post-procedure).
  • Links to reputable resources from inside the portal.
  • Simple refill requests tied to the medication list.

5) Accessibility & Language Support

  • Readable typography and high-contrast options.
  • Multi-language summaries and messages where available.
  • Alt-text for images and screen-reader friendly layouts.

How to Roll Out Patient-Facing Features (This Month)

  1. Enable: portals, scheduling, reminders, and secure photo uploads.
  2. Standardize: visit summaries and condition handouts as templates.
  3. Promote: hand the portal QR on checkout; add to website & IVR.
  4. Measure: no-shows, portal logins, message turnaround, review rates.

FAQs

Will messaging increase staff workload?

Usage rises at first, then declines as patients get faster answers and fewer calls come in. Triage rules keep messages routed to the right role.

Are patient photos secure?

Yes—images are encrypted, access-logged, and attached to the encounter. Clinics can set consent and sharing policies.

What if patients don’t use the portal?

Adoption improves when clinics promote the portal during checkout, include it in reminders, and send follow-up summaries through the portal.

Give Patients a Smoother Experience

The right Dermatology EHR helps patients feel informed and connected—before, during, and after the visit. We can show you the patient view in a live demo.