Cancel Appointment Through Email #

•  An appointment is scheduled with the patient

• An email is sent to the patient to Confirm or Cancel the appointment
• If the patient wants to Cancel the Appointment then the patient clicks on the Cancel Appointment Button

• If the patient cancels his appointment within 24 hours prior to the appointment then the charges of No Show will be applied to the patient.

• The patient Confirms his action by clicking on the Yes Button

• The Appointment will be canceled successfully.

• Now the status of the appointment will be changed to Cancel and the charges of No Show will be added to the patient balance.

• No Show charges will also appear in the patient’s billing history

• Appointments can also be canceled via SMS

How to Set the Cancellation Charges #

• Go to Settings
• Click on the Appointment Type

• Click on the Reason

• Click on the Edit Icon against the required appointment reason

• A pop-up of Create Appointment Reason will be opened

• Uncheck the Location No Show Policy checkbox and enter the Cancellation Fee
• Click on the Add Button

• Cancellation Fee is successfully Added against the Appointment Reason